Help
Answers to common questions. If you can't find what you need, email us directly.
Coverage is normally delivered in under an hour. If it hasn’t arrived after an hour, check your spam folder, then contact us.
Your coverage will arrive from noreply@the-greenroom.app. Add this address to your contacts to ensure it doesn’t land in spam.
Your report is delivered as a PDF, which can be viewed and downloaded in your browser. It is also emailed to you. You receive two copies — one in US Letter format and one in A4 format. The spelling used in the report is based on the language preference set in your profile (English UK or English US). If you’d like to change the spelling for future coverage, update your language preference in your account and subsequent reports will be sent in that version of English.
Yes. Every draft is treated as a separate file. Register it first, and once it’s registered you can get coverage done on it as a new draft.
We accept text-based PDFs only — not scanned or image-only PDFs. Please ensure your script is exported as a text-based PDF before submitting. Password-protected PDFs cannot be processed.
Yes. We do not give AI access to your script for training purposes, and it is kept confidential. The only people who would see it are you, any co-writers attached to the project, and — in the event that you contact support with a problem — it may be necessary for our support team to view it. Further information can be found in our Terms & Conditions and Privacy Policy.
Yes, if something has gone wrong. Quite often a refund will be issued automatically if the system has failed. If it hasn’t, contact us and we’ll sort it out.
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